Concerns about a high bill
High bill concerns? Contact us and learn more about how you can help manage your bill.
We're here to help with your billing questions
We understand that paying your utility bill can sometimes be challenging, and we’re here to help. If you think you may have difficulty making a payment, please reach out to us right away. When you contact us, have the last four digits of your Social Security Number (SSN) or the Personal Identification Number (PIN) associated with your account ready.
Contact us by phone
Monday through Friday, 7 AM–7 PM (ET)
LG&E: 502-589-1444 or 800-331-7370 (press 1-2-4-5)
KU: 800-981-0600 (press 1-2-4-5)